Below FAQ are some common concerns of our clients before purchasing the Shoes.
If you have other questions, please just send it to Support@relxfeetshoes.com.
- All
- Design & Fit Questions
- Care & Quality
- Shipping & Returns
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Design & Fit Questions
A: Our footwear is designed around the natural shape of the foot. A wide toe box provides more room for natural toe movement, while the zero-drop design offers a balanced, natural-feeling walking experience.
A: Since our designs offer a roomier fit than traditional shoes, we recommend measuring your foot from heel to toe and referring to our size guide. If you are between sizes or experience daily swelling, we suggest sizing up for optimal comfort.
A:Many of our adjustable styles feature roomy openings and flexible closures designed to provide additional space and a customizable fit. Please refer to the individual product measurements and size guide to choose the most suitable fit.
Care & Quality
A: To preserve the structure and longevity of the materials, we recommend hand washing with cold water and air drying. If you prefer machine washing, please remove the insoles, use a laundry bag, and select a gentle cycle.
A: Most of our models feature removable insoles, making it easy to use compatible replacement insoles or your preferred insoles. Please check the individual product specifications before purchasing
Shipping & Returns
A: Orders are typically processed within 1-3 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your journey.
A: We offer a 30-day return and exchange window. We ask that the shoes be in their original, unworn condition (tried on indoors only) and kept in the original packaging.