Below FAQ are some common concerns of our clients before purchasing the Shoes.
If you have other questions, please just send it to Support@relxfeetshoes.com.
- All
- Design & Fit Questions
- Care & Quality
- Shipping & Returns
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Design & Fit Questions
A: Our footwear follows the natural anatomy of the foot. Featuring a Wide Toe Box that allows toes to splay and a Zero-Drop sole that mimics a natural stance, our shoes help improve alignment, strengthen foot muscles, and reduce walking fatigue.
A: Since our designs offer a roomier fit than traditional shoes, we recommend measuring your foot from heel to toe and referring to our size guide. If you are between sizes or experience daily swelling, we suggest sizing up for optimal comfort.
A: Yes. Our adaptive collection features wide openings and highly adjustable closures. They are specifically engineered to accommodate various stages of swelling without applying restrictive pressure.
Care & Quality
A: To preserve the structure and longevity of the materials, we recommend hand washing with cold water and air drying. If you prefer machine washing, please remove the insoles, use a laundry bag, and select a gentle cycle.
A: Most of our models come with removable insoles, making it easy to swap them for your custom medical orthotics or to go without for a truer barefoot experience.
Shipping & Returns
A: Orders are typically processed within 1-3 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your journey.
A: We offer a 14-day return and exchange window. We ask that the shoes be in their original, unworn condition (tried on indoors only) and kept in the original packaging.