Privacy policy

Last updated: June 10, 2026

This Privacy Policy explains how HK YIXIN TRADE CO., LIMITED (“we,” “us,” or “our”), the operator of relxfeetshoes.com, collects, uses, discloses, and protects personal information when you visit our website, purchase products, contact customer support, or otherwise use our services (collectively, the “Services”).

Our online store is hosted by Shopify, which provides the e-commerce technology that enables us to operate relxfeetshoes.com.

By using our Services, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected and processed as described below.

If there is a conflict between this Privacy Policy and our Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy will apply to those privacy-related matters.

1. Personal Information We Collect

Depending on how you interact with relxfeetshoes.com, we may collect the following categories of personal information.

Contact Information

This may include:

  • name;
  • email address;
  • billing address;
  • shipping address; and
  • other contact information you voluntarily provide.

Order and Transaction Information

This may include:

  • products viewed or purchased;
  • items placed in your cart;
  • order history;
  • returns and exchanges;
  • shipping information;
  • transaction records; and
  • payment confirmation information.

Payment Information

Payments are processed through Shopify and applicable payment service providers.

Depending on the payment method you choose, payment providers may process information such as:

  • payment card details;
  • billing information;
  • transaction amount; and
  • payment authorization information.

We do not independently store complete payment card numbers unless technically required and lawfully permitted through an authorized payment provider.

Account Information

If you create an account, we may process information such as:

  • account credentials;
  • preferences;
  • saved addresses; and
  • account activity.

Communications

When you contact us, we may collect:

  • your email address;
  • order information;
  • customer service requests; and
  • other information included in your message.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • pages visited;
  • referring URLs;
  • browsing activity; and
  • interactions with website features.

This information may be collected through cookies and similar technologies.

2. How We Collect Personal Information

We may collect personal information:

  • directly from you, such as when you place an order, create an account, contact us, or submit information through the website;
  • automatically, through cookies and similar technologies when you browse relxfeetshoes.com;
  • from service providers, including Shopify, payment processors, shipping providers, fraud-prevention providers, and technology providers; and
  • from other third parties, where permitted by applicable law.

3. How We Use Personal Information

We may use personal information for the following purposes.

Order Processing and Fulfillment

We use personal information to:

  • process purchases;
  • verify payments;
  • arrange shipping;
  • provide tracking information;
  • process returns or exchanges; and
  • provide order-related customer service.

Customer Support

We use information you provide to:

  • respond to questions;
  • resolve order issues;
  • manage return requests; and
  • provide customer assistance.

Website Operation and Improvement

We may use personal information and website activity to:

  • operate relxfeetshoes.com;
  • maintain website functionality;
  • remember preferences;
  • improve navigation and performance;
  • understand customer interactions; and
  • improve products and services.

Security and Fraud Prevention

We may process information to:

  • identify suspicious transactions;
  • prevent fraud;
  • protect customer accounts;
  • protect our website and systems; and
  • investigate unauthorized or unlawful activity.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

  • send promotional communications;
  • measure advertising effectiveness;
  • understand customer interests; and
  • provide relevant advertising.

You may unsubscribe from promotional emails at any time using the unsubscribe option included in those emails.

Legal and Compliance Purposes

We may process information where reasonably necessary to:

  • comply with applicable laws;
  • respond to lawful government or regulatory requests;
  • enforce our Terms and policies;
  • resolve disputes; or
  • establish or defend legal claims.

4. How We Disclose Personal Information

We may disclose personal information where necessary to operate our business and provide the Services.

This may include disclosures to:

Shopify

Our online store is hosted by Shopify, which processes information necessary to operate the e-commerce platform and provide related functionality.

Payment Providers

Payment information may be shared with payment processors and financial institutions necessary to authorize and complete transactions.

Shipping and Fulfillment Providers

We may provide necessary order information to carriers and fulfillment providers so that products can be delivered to you.

Technology and Service Providers

We may use third parties that provide services such as:

  • website hosting;
  • cloud services;
  • analytics;
  • fraud prevention;
  • customer support;
  • email delivery; and
  • website functionality.

Advertising and Marketing Partners

Where applicable and permitted by law, certain information may be disclosed to advertising or marketing service providers to measure campaigns or provide relevant advertising.

Legal Requirements

We may disclose information when reasonably necessary to:

  • comply with applicable law;
  • respond to court orders, subpoenas, or lawful government requests;
  • protect our legal rights;
  • prevent fraud or abuse; or
  • protect users or other persons.

Business Transactions

Information may be transferred in connection with a merger, acquisition, restructuring, sale of assets, or similar lawful business transaction.

5. Relationship With Shopify

relxfeetshoes.com is hosted by Shopify.

Shopify may collect and process information about your access to and use of the website in order to provide and improve Shopify's services and the functionality used by our store.

Information submitted through our website may therefore be processed by Shopify and relevant service providers in accordance with their respective privacy practices.

You can learn more about Shopify's handling of personal information through Shopify's Consumer Privacy Policy and Privacy Portal.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to:

  • enable website functionality;
  • remember preferences;
  • maintain shopping cart functionality;
  • understand website usage;
  • improve website performance;
  • prevent fraud; and
  • measure advertising effectiveness.

Where required by applicable law, you may be given options to manage certain non-essential cookies.

Your browser may also allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

7. Targeted Advertising and Privacy Choices

Depending on where you live, applicable privacy laws may provide the right to opt out of certain uses of personal information for:

  • targeted advertising;
  • cross-context behavioral advertising;
  • sale of personal information; or
  • sharing of personal information.

Where applicable, you may exercise these rights through our privacy choices or data-sharing opt-out page:

https://relxfeetshoes.com/pages/data-sharing-opt-out

Where legally required and technically supported, we may also recognize eligible Global Privacy Control signals.

8. Your Privacy Rights

Depending on your place of residence and applicable law, you may have some or all of the following rights.

Right to Access

You may request information about personal information we maintain about you.

Right to Delete

You may request deletion of certain personal information, subject to legal and operational exceptions.

Right to Correct

You may request correction of inaccurate personal information.

Right to Data Portability

Where applicable, you may request a copy of certain personal information in a portable format.

Right to Opt Out

Depending on applicable law, you may have the right to opt out of:

  • targeted advertising;
  • certain sharing of personal information; or
  • certain uses considered a “sale” under applicable privacy laws.

Right to Appeal

Where applicable law provides an appeal right, you may contact us if you disagree with a decision relating to your privacy request.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

We may take reasonable steps to verify your identity before processing certain requests.

9. Marketing Communications

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the relevant email.

Even if you unsubscribe from marketing communications, we may continue to send non-promotional communications relating to:

  • your orders;
  • returns or refunds;
  • account security;
  • customer support; or
  • important service or policy notices.

10. Third-Party Websites and Services

relxfeetshoes.com may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content, or policies of websites operated independently by third parties.

We encourage you to review the privacy policies of third-party websites before providing personal information.

11. Children's Privacy

Our Services are intended for general consumers and are not designed specifically for children.

We do not knowingly collect personal information from children where such collection would violate applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at:

Support@relxfeetshoes.com

We will review the request and take appropriate action where required by law.

12. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

For your protection, please do not send sensitive payment information or passwords through ordinary email.

13. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • processing and maintaining order records;
  • providing customer service;
  • managing returns and refunds;
  • maintaining accounts;
  • preventing fraud;
  • complying with accounting, tax, regulatory, or legal obligations; and
  • resolving disputes.

Retention periods may vary depending on the type of information and applicable legal requirements.

14. International Data Transfers

Because we operate internationally and use service providers such as Shopify, personal information may be processed or stored in countries other than the country where you reside.

Where required by applicable law, appropriate safeguards will be used when transferring personal information across borders.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes to our business practices;
  • changes to our Services;
  • changes to service providers; or
  • legal or regulatory requirements.

When we make changes, we will update the Last Updated date shown at the top of this page.

Where required by applicable law, we will provide additional notice of material changes.

16. Contact Us

The company responsible for operating relxfeetshoes.com is:

HK YIXIN TRADE CO., LIMITED

Website: relxfeetshoes.com
Customer Support Email: Support@relxfeetshoes.com
Corporate Registration Address: Room 1405A, 14/F, Belgian Bank Building, 721–725 Nathan Road, Mong Kok, Hong Kong

For questions about this Privacy Policy, requests concerning your personal information, or privacy-related complaints, please contact: Support@relxfeetshoes.com.