Thank you for shopping at relxfeetshoes.com. We are dedicated to delivering your order in perfect condition and as quickly as possible. Please review our shipping terms below.
We ship exclusively to the United States (excluding US territories and military bases).
Order Cut-off Time: 6:00 PM (EST) - Monday to Friday.
Order Processing Time: 1–3 business days (Monday to Friday). Orders placed over the weekend or on public holidays will be processed on the next business day.
Transit Time:
Standard Shipping: 7–15 business days (Monday to Friday).
Expedited Shipping: 5–8 business days (Monday to Friday).
We offer clear and flat shipping rates for all domestic orders within the United States. All shipping charges are clearly displayed at checkout before payment is processed:
| Shipping Method | Delivery Time | Shipping Fee |
| Standard Shipping | 7–15 business days | Free Shipping |
| Expedited Shipping | 5–8 business days | $15.99 USD |
To ensure reliable and timely delivery, we partner with leading logistics providers, including USPS, UPS, DHL Express, and FedEx.
To maintain optimal stock levels and speed up delivery times, a significant portion of our domestic US orders are processed and dispatched directly through our dedicated warehouse facility in Jurupa Valley, California. Depending on immediate size/style availability and warehouse allocation, some orders may be dispatched directly from hong kong fulfillment network to your doorstep. Regardless of the shipping origin, we guarantee trackable and secure delivery.
Once your package is shipped, you will receive a Shipping Confirmation email containing your tracking number and a direct link to trace your package.
Our Order Track Page: https://relxfeetshoes.com/apps/17TRACK
It may take 24–48 hours for the tracking status to update on the carrier's system after shipment. You can track your package via the official carrier portals below:
Please ensure your shipping address is complete and correct at checkout.
Incorrect Address: We cannot be held responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to sender due to an address error, the customer will be responsible for the reshipping costs.
Lost or Damaged Packages: If your order arrives damaged, please contact our support team at Support@relxfeetshoes.com within 48 hours of delivery with photos of the damaged packaging and product.
If you need to return your shoes or request a different size, please refer to our Refund and Returns Policy for detailed steps. All authorized domestic returns should be sent to our US warehouse facility.
For our customers inside the United States, all applicable sales taxes, import duties, and customs fees are fully covered and prepaid by relxfeetshoes.com. The price you see at checkout is the absolute final price you pay—there will be no surprise charges upon delivery.
If you have any questions about your order or our shipping practices, please feel free to reach out to our team:
Customer Support Email: Support@relxfeetshoes.com
US Warehouse Address: 10317 Birtcher Dr, Jurupa Valley, CA 91752, United States
Corporate Headquarters Address: Room 1405A, 14/F, Belgian Bank Building, 721-725 Nathan Road, Mong Kok, Hong Kong
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