Thank you for shopping at relxfeetshoes.com. We are dedicated to delivering your order in perfect condition and as quickly as possible. Please review our shipping terms below.
We ship exclusively to the United States (excluding US territories and military bases).
Order Cut-off Time: 6:00 PM (EST) - Monday to Friday.
Order Processing Time: 1–3 business days (Monday to Friday). Orders placed over the weekend or on public holidays will be processed on the next business day.
Transit Time:
Standard Shipping: 7–15 business days (Monday to Friday).
Expedited Shipping: 5–8 business days (Monday to Friday).
We offer clear and flat shipping rates for all domestic orders within the United States. All shipping charges are clearly displayed at checkout before payment is processed:
| Shipping Method | Delivery Time | Shipping Fee |
| Standard Shipping | 7–15 business days | Free Shipping |
| Expedited Shipping | 5–8 business days | $15.99 USD |
To ensure reliable and timely delivery, we work with established logistics providers, including USPS, UPS, DHL Express, and FedEx. Orders are processed and dispatched through our Hong Kong fulfillment network and shipped directly to customers in the United States.
Once your package is shipped, you will receive a Shipping Confirmation email containing your tracking number and a direct link to trace your package.
Our Order Track Page: https://relxfeetshoes.com/apps/17TRACK
It may take 24–48 hours for the tracking status to update on the carrier's system after shipment. You can track your package via the official carrier portals below:
Please ensure your shipping address is complete and correct at checkout.
Incorrect Address: We cannot be held responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to sender due to an address error, the customer will be responsible for the reshipping costs.
Lost or Damaged Packages: If your order arrives damaged, please contact our support team at Support@relxfeetshoes.com within 48 hours of delivery with photos of the damaged packaging and product.
All returns require prior authorization. Please contact Support@relxfeetshoes.com before sending a return. Our support team will provide the applicable return instructions and return destination.
All prices are displayed in U.S. Dollars (USD). Any applicable taxes and shipping charges will be clearly displayed at checkout before payment. Customers will not be charged additional import duties or customs fees upon delivery.
If you have any questions about your order or our shipping practices, please feel free to reach out to our team:
Customer Support Email: Support@relxfeetshoes.com
Address: Room 1405A, 14/F, Belgian Bank Building, 721-725 Nathan Road, Mong Kok, Hong Kong
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