Your satisfaction with our footwear is our top priority. If your shoes do not fit perfectly or meet your stylistic expectations, we provide a structured 14-day return and exchange window.
You have exactly 14 days from the verified delivery date of your package to initiate a return or size exchange request. Requests submitted after this 14-day timeframe cannot be processed for refunds or store credits.
To ensure a successful return process, all returned footwear must adhere strictly to the following conditions:
Shoes must be completely unworn, unwashed, and in pristine condition, with no visible outdoor creasing, soil, or wear on the outsoles.
Products must be returned within their original packaging, including the original structural shoe box, protective tissue inserts, and all attached brand tags.
A valid proof of purchase (such as your relxfeetshoes.com order number or order confirmation email) is mandatory.
Customer Remorse / Size Exchanges: If you request a return due to personal preference, a change of mind, or choosing an incorrect size, the customer is responsible for procuring the return shipping label and covering the associated postage fees.
Defective, Damaged, or Incorrect Items: If you receive damaged shoes or an incorrect size/style due to our warehouse error, relxfeetshoes.com will cover 100% of the return costs. Contact us at Support@relxfeetshoes.com within 48 hours of delivery with photo evidence, and our team will issue a prepaid domestic return label.
Authorized domestic returns from the United States must be sent directly to our California logistics hub. Please do not mail packages back to the corporate address or the manufacturer without prior authorization.
US Authorized Return Address: 10317 Birtcher Dr, Jurupa Valley, CA 91752, United States
Submit a Request: Contact our support desk at Support@relxfeetshoes.com stating your full name, order number, and specific reason for return (or the new size required for an exchange).
Receive Authorization: Our team will review your ticket within 24–48 hours and send official return instructions along with an authorization reference.
Pack and Ship: Place the shoe box securely inside a protective outer shipping carton to avoid transit damage. Ship the parcel via a trackable carrier to our Jurupa Valley warehouse.
Provide Tracking: Email your return tracking number to our support desk so we can actively monitor and expedite your processing.
Quality Inspection: Upon arrival at our California warehouse, your returned footwear will undergo a mandatory quality check within 2–5 business days.
Notification: We will issue an email notifying you whether your return has been approved or rejected based on its physical condition.
Refund Issuance: Once approved, a refund is immediately generated back to your original mode of payment (Credit Card, PayPal, etc.). Please allow 5–7 business days for the credit to reflect on your financial statement, depending on your bank's processing speeds.
Order modifications or cancellations can only be accommodated within 2 hours of order placement by emailing Support@relxfeetshoes.com. Once an order enters our warehouse fulfillment cycle or is handed to a courier, it cannot be edited or canceled, and the standard 14-day return procedure must be followed after delivery.
For all inquiries or guidance regarding our policies, please reach out via:
Customer Support Email: Support@relxfeetshoes.com
US Warehouse Address: 10317 Birtcher Dr, Jurupa Valley, CA 91752, United States
Corporate Headquarters Address: Room 1405A, 14/F, Belgian Bank Building, 721-725 Nathan Road, Mong Kok, Hong Kong
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