Terms of service

OVERVIEW

This website, relxfeetshoes.com, is operated by HK YIXIN TRADE CO., LIMITED.

Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to HK YIXIN TRADE CO., LIMITED.

We operate relxfeetshoes.com and provide the information, products, customer support, website features, and related services available through this website (collectively, the “Services”).

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to customers.

By visiting relxfeetshoes.com, using our Services, or purchasing products from us, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy, Refund Policy, and other policies published on this website.

Please read these Terms carefully before using our Services. If you do not agree to these Terms, you should not use the website or purchase products through it.

SECTION 1 – ELIGIBILITY AND ACCOUNT INFORMATION

By using our Services, you confirm that you are at least the age of majority in your place of residence or are using the Services with the permission of a parent or legal guardian where required by applicable law.

When placing an order or creating an account, you agree to provide accurate, current, and complete information, including your email address, billing information, shipping address, and payment details.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

SECTION 2 – PRODUCTS

We make reasonable efforts to display product descriptions, specifications, images, sizes, colors, materials, and prices accurately.

However, product colors and appearance may vary slightly depending on your screen, device settings, lighting, or manufacturing variations.

Product availability may change without notice. We reserve the right to discontinue products, update product information, or limit quantities where reasonably necessary.

Nothing in a product description should be interpreted as medical advice or as a guarantee of a particular health or therapeutic outcome.


SECTION 3 – ORDERS AND ORDER ACCEPTANCE

When you submit an order through relxfeetshoes.com, you are making an offer to purchase products from HK YIXIN TRADE CO., LIMITED.

Receipt of an order confirmation does not necessarily mean that your order has been finally accepted. An order is accepted once payment has been successfully processed and the order enters fulfillment.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving:

  • suspected fraud or unauthorized payment;
  • incorrect pricing or product information;
  • unavailable inventory;
  • invalid or undeliverable shipping information; or
  • other circumstances preventing us from fulfilling the order.

If we cancel an order after payment has been received, the applicable payment amount will be refunded to the original payment method.

Orders are subject to our published Refund Policy and Shipping Policy.

SECTION 4 – PRICES, CURRENCY AND PAYMENT

All prices displayed on relxfeetshoes.com are shown in U.S. Dollars (USD).

Any applicable shipping charges or taxes will be clearly shown at checkout before you complete payment.

Customers will not be charged additional import duties or customs fees upon delivery where our Shipping Policy states that such charges are covered.

We accept the payment methods displayed at checkout. Payment availability may vary depending on your device, payment provider, or location.

You are responsible for providing accurate billing and payment information.

Your bank or payment provider may apply its own fees under the terms of your agreement with that provider.

SECTION 5 – SHIPPING AND DELIVERY

We currently ship eligible orders to addresses in the United States, subject to the limitations stated in our Shipping Policy.

Order processing times, estimated transit times, available shipping methods, shipping costs, and delivery information are described in our Shipping Policy.

Delivery dates are estimates and may be affected by circumstances outside our reasonable control, including carrier disruptions, severe weather, customs processing, transportation interruptions, or incorrect delivery information supplied by the customer.

Tracking information will be provided when available.

Customers are responsible for providing a complete and accurate delivery address.

Nothing in this section limits any rights that customers may have under applicable consumer protection laws.

SECTION 6 – RETURNS, EXCHANGES AND REFUNDS

Eligible purchases may be returned or exchanged in accordance with our Refund Policy.

Our current return policy provides an eligible return and exchange window of 30 days from the verified delivery date, subject to the conditions stated in that policy.

Customers should contact our customer support team before sending a return. Return instructions and the applicable return destination will be provided after the return request is reviewed.

Refund eligibility, return shipping responsibility, inspection procedures, and refund processing times are governed by the Refund Policy published on relxfeetshoes.com.

If there is any conflict between this section and our Refund Policy regarding a specific return procedure, the Refund Policy will apply.

SECTION 7 – INTELLECTUAL PROPERTY

Unless otherwise stated, the text, graphics, images, website design, product information, logos, photographs, videos, and other content available through relxfeetshoes.com are owned by, licensed to, or used with permission by HK YIXIN TRADE CO., LIMITED and/or the applicable content providers.

Such materials are protected by applicable copyright and intellectual property laws.

You may use the website and its content for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, republish, sell, commercially exploit, or otherwise use protected website content without prior written permission, except where permitted by applicable law.

Third-party names, logos, and intellectual property appearing on the website remain the property of their respective owners.

SECTION 8 – THIRD-PARTY TOOLS AND SERVICES

Certain website functions may rely on third-party services, applications, payment providers, analytics providers, or other technology partners.

We are not responsible for third-party services that are operated independently from us.

Your use of a third-party service may also be subject to that provider's own terms and privacy practices.

SECTION 9 – THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, availability, security, accuracy, or practices of independent third-party websites.

Before purchasing products or providing information through a third-party website, you should review that provider's applicable terms and privacy policies.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

Our online store is hosted and supported by Shopify.

Shopify provides e-commerce technology that enables us to operate the online store, but purchases made through relxfeetshoes.com are transactions between the customer and HK YIXIN TRADE CO., LIMITED.

Shopify is not the seller of the footwear purchased from our store and is not responsible for fulfilling customer orders, processing returns on our behalf, or providing our customer service.

SECTION 11 – PRIVACY

Our collection and use of personal information are governed by our Privacy Policy.

Because our store is hosted by Shopify and uses third-party service providers, certain personal information may be processed by Shopify and other service providers where necessary to operate the website, process transactions, provide delivery, prevent fraud, provide customer service, and comply with legal obligations.

Please review our Privacy Policy for additional information about how personal information is collected, used, shared, and protected.

SECTION 12 – CUSTOMER REVIEWS AND FEEDBACK

If you voluntarily submit a review, comment, suggestion, image, or other feedback relating to our products or Services, you confirm that you have the right to provide that material.

You grant us permission to use submitted feedback for reasonable business purposes, including displaying reviews, improving our Services, and responding to customer concerns.

You must not submit unlawful, misleading, defamatory, abusive, infringing, or fraudulent content.

We reserve the right to remove content that violates these Terms or applicable law.

SECTION 13 – ERRORS AND INACCURACIES

We make reasonable efforts to keep website information accurate and current.

Occasionally, the website may contain typographical errors or inaccuracies relating to product descriptions, pricing, availability, shipping charges, transit times, or other information.

Where an error occurs, we may correct the information and, where reasonably necessary, contact the affected customer regarding an order.

If a material pricing or product information error prevents us from fulfilling an order as advertised, we may cancel the affected order and issue an appropriate refund.


SECTION 14 – PROHIBITED USES

You may not use relxfeetshoes.com or the Services:

  • for unlawful or fraudulent purposes;
  • to infringe the rights of another person or entity;
  • to transmit malicious software or harmful code;
  • to attempt unauthorized access to the website or related systems;
  • to submit false or misleading information;
  • to interfere with the security or operation of the website;
  • to collect personal information unlawfully; or
  • to engage in activity that violates applicable laws or regulations.

We may restrict access to the Services where reasonably necessary to protect customers, the website, or our legitimate business interests.

SECTION 15 – SUSPENSION OR TERMINATION

We may suspend or restrict access to the Services where reasonably necessary because of fraud, misuse, security risks, violations of these Terms, or applicable legal requirements.

Termination of access does not affect obligations or rights that arose before termination.

Provisions that by their nature should survive termination will remain effective.

SECTION 16 – DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide accurate product information and maintain a secure and functional website.

However, except where expressly provided in these Terms or required by applicable law, we do not guarantee that access to the website will always be uninterrupted or error-free.

Nothing in these Terms excludes any warranty, guarantee, consumer right, or remedy that cannot legally be excluded or restricted under applicable law.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, HK YIXIN TRADE CO., LIMITED will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or Services where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including any mandatory rights or remedies available to consumers under applicable law.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful misuse of the Services, your material breach of these Terms, or your infringement of another person's rights.

This section does not limit any mandatory consumer protections available under applicable law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Failure by us to exercise or enforce a right under these Terms does not constitute a waiver of that right.

These Terms, together with the policies referenced herein and other applicable policies published on relxfeetshoes.com, constitute the agreement governing your use of the Services.

SECTION 21 – ASSIGNMENT

You may not assign your rights or obligations under these Terms where such assignment would materially affect our ability to provide the Services without our prior written consent.

We may assign or transfer our rights and obligations where reasonably necessary in connection with a business restructuring, transfer, or other lawful business transaction, subject to applicable law.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

Any dispute arising out of or relating to these Terms shall be subject to the jurisdiction of the courts of Hong Kong, except where mandatory applicable law provides otherwise.

Nothing in these Terms limits any mandatory consumer rights or protections that may apply to customers under the laws of their place of residence.

SECTION 23 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, policies, business practices, or applicable legal requirements.

The current version will always be published on this page together with the applicable update date.

Where required by applicable law, we will provide appropriate notice of material changes.

SECTION 24 – CONTACT INFORMATION

relxfeetshoes.com is operated by:

HK YIXIN TRADE CO., LIMITED

Website: relxfeetshoes.com
Customer Support Email: Support@relxfeetshoes.com
Corporate Registration Address: Room 1405A, 14/F, Belgian Bank Building, 721–725 Nathan Road, Mong Kok, Hong Kong